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Leading During Lean Times

Premium Content
Michael Laff

When times are going well, it’s all about the people. When times are going poorly, it’s about revenue. More »

Gen Y Proves Loyalty in Economic Downturn

Premium Content
Michael Laff

Maybe the stereotype about Gen Y workers racing home at 5 p.m. and working late at night from their Blackberries is just a tired caricature. More »

Customer Care Remixed

Premium Content
Michael Laff

Organizations spend more on training sales partners than employees More »

Shaky Confidence: CEO Confidence Unsteady on Economic Prospects

Premium Content
ASTD Staff

Business leaders are only slightly more hopeful about the economy than they were earlier in the year. More »

Steady Under Pressure: Training During a Recession

Premium Content
Michael Laff

Recession fears shake training budgets and rouse new ways to cope.Cancelled leadership classes, travel restrictions, and broken links on the online university site are the training professional’s worst fears during an economic downturn. More »