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Getting Social to Create Transparency

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Many of TELUS's initiatives rely on a leadership framework that is clear, succinct, and tailored to a work environment of virtual teams that are managed at a distance and assessed on outcomes rather than tasks. In 2009, T+D reported that TELUS is frequently in search of... More »

Instilling Competencies From Top to Bottom

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Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »

Investing in Learning

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A strong culture of continuous learning encourages employees to be proactive partners in their growth and development. Much has changed at Summit Credit Union in the past three years. A merger in the fall of 2008 nearly doubled the organizations size, necessitating the ... More »

Keeping Learning Well-Oiled

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Jiffy Lube University offers 10 certifications including training courses on customer service, management, technical procedures, and service standards to prepare 21,000 employees to serve 22 million customers each year. Most car owners know to have the oil in their cars... More »

Learning Adds Up To Revenue Growth

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Driven by the employment motto, "From campus to partner," employee learning and development at Grant Thornton is guided by a stair-step framework that includes all online and in-person offerings. The senior managers, all CPAs, work at Chicago-based Grant Thornton LLP, a... More »

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