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How Can Workplace Learning and Performance Professionals Instill Trust in an Organization’s Leaders?

Premium Content

And what's the cost? As trust goes down, speed goes down, and cost goes up. Efforts to "spin" or position to restore trust only make the problem worse. Sooner or later, people come to the realization that they can't talk themselves out of problems they've behaved themse... More »

Emotional Intelligence: Can It Be Taught?

Premium Content

Emotional intelligence (EI) has generated a great deal of attention in recent years. Many researchers and practitioners feel that EI supersedes other forms of intelligence in determining success or failure in jobs requiring high levels of interaction with others (manage... More »

Why Innovation? Why Now?

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Pat Galagan

A young man we know recently made a career move some would find unthinkable. He left a software engineering job at Google to go to work for a little-known startup with few perks and no charisma to speak of. Among his reasons for making the switch was his sense that Goog... More »