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High-Impact Competencies

Premium Content
ASTD Staff

One company identifies the skills common among its high-performing sales representatives. More »

The New Sales Pitch

Linda Richardson

Customer habits are changing the way salespeople do their jobs, which means a new sales training plan is needed. More »

When Duty Calls, the Learning Team Answers

Premium Content
Jennifer J. Salopek

The majority of learning hours at USAA are delivered to call center employees, who have recently been on the receiving end of workforce readiness strategy initiatives. More »

Training as a Business Partner

Premium Content
ASTD Staff

Identifying learning needs accurately and proactively requires a business partner approach. More »

Action Plan for Sales Success

Premium Content
Ryann K. Ellis

To help bank branches improve struggling customer portfolios, a new training program focuses on the importance of action plans and follow-up. More »