Wholly Different

Hold on to your Manolo Blahniks. Zappos is going flat. And that's a good thing.

Despite a lot of talk about empowering employees, holacratic organizations—self-governing systems with no job titles and no managers—are rare.

The influential management guru Peter Drucker wrote often about substituting "management by self-control for management by domination." Yet few companies today operate that way.

A recent survey of more than 36,000 employees in 18 countries by the con