How do training and development professionals measure quality? "Your learning strategy will determine your strategic objectives and quality indicators," writes Bruno Neal, author of the February 2014 Infoline, "How to Develop Quality Training Standards." He offers the following suggestions.
First, if you want to improve the quality of your service, make a commitment to do so. This goes for performance around a professional or a personal goal as well.
The old adage of learning from your mistakes also is true, so track them. Creating a log to track results—both mistakes and successes—will provide concrete evidence from which to build.
Ask yourself what educational support you need to help you develop your quality improvement plan—and then invest in education.
Reaching the goal of quality and efficiency can be aided by using quality circles, which are comprised of employees who are encouraged to assess processes and recommend improvements.
Finally, having the right attitude is important. Rather than blaming or pointing out inefficiencies, work to improve.
These tips were adapted from the February 2014 Infoline, "How to Develop Quality Training Standards." For more information, go to www.astd.org/Infoline.
