Fired Up and Ready to Serve

Training professionals in Charlotte, North Carolina, volunteered their time and talents for the 2012 Democratic National Convention's presidential nomination acceptance event.

The following story was shared by Dawn Adams Miller, business engagement manager in the internal learning and development solutions group at Cisco, and Michelle C. Braun, president of Roadmaps to Success.

Client

The Democratic National Convention Committee (DNCC)

Problem

The DNCC wanted to ensure exceptional customer