EMBED: A Recipe for Transformational Learning

For one hospital cafeteria, the main ingredients for effective training included being real, being respectful, and building relationships.

At one food services department within a large hospital system, two learning and change facilitators strove to design a training program to help increase patient satisfaction.

The opportunity

While it is common for large organizations to deliver training within a classroom setting, the facilitators decided that such formal training would not be effective for