May 2010
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TD Magazine

Value Over Profit Customer Service Models in the Training Unit

RC
Friday, May 14, 2010

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer-centered business is often a very successful business, and in our increasingly technological age, quite necessary to ensure some semblance of human contact.

However, training units in many organizations are guided by a retail or

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