The massacre at Ft. Hood, in which an Army major killed 13 and wounded 42 military and civilian personnel, raises important questions about a little-examined behavioral problem: under-reaction. The media seems mostly focused on the question of whether this was a terrorist act or another example of someone "going postal" due to psychological problems. We will not address that question here.
The more compelling question for those of us who coach and train organizational leaders is why s
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