During 2008 and well into 2009, the banking industry faced a level of public scrutiny not witnessed in recent history. And while economic conditions continue to be challenging, creating an environment in which employees can thrive and advance is critical to an organization's performance. We at Fifth Third believe talent development is integral to future success.
Fifth Third Bank employees know the value of investing for the future. Our bankers help clients and customers throughout our 12-state footprint reach their financial goals every day. But as their employer, we encourage bankers to think about their own dreams, including their career aspirations. To maximize our employees' personal and professional growth, we encourage them to have a plan to develop the competencies and skills they need to reach their goals.
Recent Fifth Third Bank employee engagement survey results indicated that employees felt they needed additional training to improve their job performance. Focus groups conducted by the enterprise learning team further outlined the strengths and opportunities that exist in our current education offerings, curricula, and delivery methods.
To address one of the most common themes that arose from these focus groups, the bank developed a curriculum for managers and leaders across the company. This curriculum is composed of four different manager paths:
- emerging leaders - new or frontline managers
- people leaders - experienced managers
- operational leaders - senior level managers with significant department scope
- strategic leaders - executive managers.
The courses within this new curriculum are also aligned with our core values and leadership competencies and include a framework of introductory courses, core programs, supplemental programs, and on-the-job and experiential learning.
Because our human resources team works closely with managers and employees, it's important that those team members have the necessary skills and competencies to help drive the company's performance. HR functions need to build their own internal capabilities and pipeline, and to this end, the bank recently held its first annual development forum for the company's high-potential HR professionals. This two-day development workshop focused on building HR competencies in change management, talent optimization, personal leadership, and financial and business acumen.
Ideal employees are those who stay focused and take the opportunity to learn new skills. They can deal with uncertainty and react positively to change by using the skills they have learned.
Even during turbulent economic conditions, Fifth Third Bank will always keep its eye on talent development to ensure that its employees are meeting customer needs and positioning themselves for future business success.