January 2008
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TD Magazine

Measuring Up: Making a Case for the Value of Training

Thursday, January 3, 2008

Framing results solely based on Donald Kirkpatrick's four levels of measurement doesn't clarify the business value of training. For example, if measurement for a course on diversity calls for 2,000 managers to successfully complete a one-day course, then upper management sees only significant overhead.

To demonstrate the value of training to the organization, metrics must show a return-on-investment for the initiative as a whole. For the diversity training example, citing past figures f

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