October 01, 2011 - by Jennifer J. Salopek
Jiffy Lube University offers 10 certifications including training courses on customer service, management, technical procedures, and service standards to prepare 21,000 employees to serve 22 million customers each year. Most car owners know to have the oil in their cars... More »
September 14, 2011 - by Marcus Buckingham
This is an excerpt from Buckingham's latest book, StandOut: Find Your Edge, Win at Work, which is available September 13, 2011. We all revere innovation. It is the mystical driver of progress, the secret sauce, the touchstone we reach for whenever our backs are against ... More »
September 13, 2011 - by Kevin Oakes, Pat Galagan
The term talent management is such an enigma. In an industry that consistently reinvents its vocabulary, never before has a human resources term garnered so much attention and yet been so misunderstood and overly hyped. And by some, overly scorned. Ironically, given the... More »
August 14, 2011 - by ASTD Staff, Jennifer Naughton, Matt Allen
Workplace learning and development professionals must gain a clear understanding of how to leverage technology - especially social media tools - to facilitate learning and drive business results. To determine its place in the ASTD Competency Model, ASTD commissioned a s... More »
August 14, 2011 - by Louis Carter, Patrick Carmichael
In today's uncertain economic climate, the ability to identify effective and actionable solutions to business challenges is more crucial than ever to the strategic management process. When there are substantial problems to be solved, best practice benchmarking providers... More »
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