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Getting Social to Create Transparency

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Many of TELUS's initiatives rely on a leadership framework that is clear, succinct, and tailored to a work environment of virtual teams that are managed at a distance and assessed on outcomes rather than tasks. In 2009, T+D reported that TELUS is frequently in search of... More »

Keeping Learning Well-Oiled

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Jiffy Lube University offers 10 certifications including training courses on customer service, management, technical procedures, and service standards to prepare 21,000 employees to serve 22 million customers each year. Most car owners know to have the oil in their cars... More »

Learning Adds Up To Revenue Growth

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Driven by the employment motto, "From campus to partner," employee learning and development at Grant Thornton is guided by a stair-step framework that includes all online and in-person offerings. The senior managers, all CPAs, work at Chicago-based Grant Thornton LLP, a... More »

Learning Has a Seat at the Table

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Steelcase University plays a vital role in the evolution of design-thinking capabilities at Steelcase Inc. When is a chair not just a chair? When its nodea mobile, flexible classroom seat that supports multiple teaching styles, room configurations, and learner preferenc... More »

Learning You Can Bank On

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Singapores United Overseas Bank Limited focuses relentlessly on talent development in good times and bad. Perhaps thats why the bank stands out from the pack in a competitive financial field. One of the principal pillars of the burgeoning Asia-Pacific region is its robu... More »

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