October 01, 2011 - by Jennifer J. Salopek
Jiffy Lube University offers 10 certifications including training courses on customer service, management, technical procedures, and service standards to prepare 21,000 employees to serve 22 million customers each year. Most car owners know to have the oil in their cars... More »
August 14, 2011 - by ASTD Staff, Jennifer Naughton, Matt Allen
Workplace learning and development professionals must gain a clear understanding of how to leverage technology - especially social media tools - to facilitate learning and drive business results. To determine its place in the ASTD Competency Model, ASTD commissioned a s... More »
August 14, 2011 - by Louis Carter, Patrick Carmichael
In today's uncertain economic climate, the ability to identify effective and actionable solutions to business challenges is more crucial than ever to the strategic management process. When there are substantial problems to be solved, best practice benchmarking providers... More »
July 14, 2011 - by David Jamieson, David Shechtman, Matthew Auron
Maria stands in front of the class, composed of 30 managers on day two of a four-day leadership training workshop. This day's section is an inquiry into personal values. The class is working in groups to coach each other on clarifying their individual values. One of the... More »
July 14, 2011 - by ASTD Staff, Joanne Stewart
In today's marketplace, resources must be cut to meet profit goals. Companies often turn to training budgets first. Before automatically decreasing training budgets, companies may want to consider some top global trends, which, according to the "SHRM Workplace Forecast,... More »
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