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Instilling Competencies From Top to Bottom

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Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »

Social Learning: A Call to Action for Learning Professionals

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Workplace learning and development professionals must gain a clear understanding of how to leverage technology - especially social media tools - to facilitate learning and drive business results. To determine its place in the ASTD Competency Model, ASTD commissioned a s... More »

The Best of Best Practices: Critical Success Factors for Identifying and Measuring Industry-Leading Management Solutions

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Louis Carter

In today's uncertain economic climate, the ability to identify effective and actionable solutions to business challenges is more crucial than ever to the strategic management process. When there are substantial problems to be solved, best practice benchmarking providers... More »

Managing 'Use of Self' for Masterful Facilitation

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Maria stands in front of the class, composed of 30 managers on day two of a four-day leadership training workshop. This day's section is an inquiry into personal values. The class is working in groups to coach each other on clarifying their individual values. One of the... More »

Matching the Right Design Strategy to the Right Content

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Karl M. Kapp

Learning professionals have a wide variety of technology-based tools available for the creation and delivery of instruction, but tools alone are not sufficient for creating instruction that changes behavior, influences learners, and ultimately improves organizations. Th... More »

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