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Keeping Learning Well-Oiled

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Jiffy Lube University offers 10 certifications including training courses on customer service, management, technical procedures, and service standards to prepare 21,000 employees to serve 22 million customers each year. Most car owners know to have the oil in their cars... More »

Learning Adds Up To Revenue Growth

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Driven by the employment motto, "From campus to partner," employee learning and development at Grant Thornton is guided by a stair-step framework that includes all online and in-person offerings. The senior managers, all CPAs, work at Chicago-based Grant Thornton LLP, a... More »

Social Learning: A Call to Action for Learning Professionals

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Workplace learning and development professionals must gain a clear understanding of how to leverage technology - especially social media tools - to facilitate learning and drive business results. To determine its place in the ASTD Competency Model, ASTD commissioned a s... More »

Moving Into the Live Virtual Classroom

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Martyn Lewis

With increasing pressure on learning organizations to deliver greater results and with ever-decreasing resources and time, there is an understandable race away from the physical to the virtual classroom. The catch-22 is that virtual training is seen by many as a poor an... More »

Beef Up Your Training Toolbox With Web Tools

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To keep ideas fresh and learning engaging, training and development professionals need to constantly update, freshen, or create new training materials. Fortunately, there are free Internet tools that can aid in revitalizing supplemental training materials. What follows ... More »

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