August 15, 2010 - by Gina Gotsill, Vic Passion
For the last year, you've been working on a large project, creating training materials to prepare your company's contact-center employees to use their new enterprise software package. Your training materials are not only accurate and instructionally sound; they are attr... More »
August 15, 2010 - by Robert Ubell
In Isaac Asimov's robot novel, The Naked Sun, the characters can't stand being in the same room with one another. They despise face-to-face interaction. In this chilling story that takes place on the futuristic planet of Solaris, where personal contact alarms everyone, ... More »
August 15, 2010 - by Dorian LaGuardia
Good managers get things done. They translate a leader's vision into action, take on the projects that everyone else thinks are impossible, and get the people around them to achieve more than they ever thought possible. Managers move us and our organizations forward. Un... More »
August 15, 2010 - by Marcie Levine
Your staff has just been through a 360-degree feedback process, and you have been tasked with distributing the results to each individual. You have the report in-hand, but how can you approach the conversation assure that the leader (the person being rated) is open to t... More »
August 15, 2010 - by James Kirkpatrick, Wendy Kayser Kirkpatrick
Return on expectations (ROE) is rapidly sweeping the learning and development industry. The reason is quite simple: when used properly, it never fails to show the value of training in the terms desired by key stakeholders. This is because ROE is designed and executed in... More »
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