Crayola, a Hallmark-owned company with headquarters in Easton, Pennsylvania, realized in 2004 that it needed to replace its aging legacy software systems. Its strategy was to implement an enterprise system that would be the single source of their manufacturing, inventor... More »

Learning & Development , Global Human Resources Development , Human Capital

Change Management , Human Performance Improvement , Managing Organizational Knowledge , Assessment , Competencies , Training and Development - General

Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »

Human Capital , Sales Enablement

Business Impact , Competencies , Training and Development - General

In Training on Trial by James and Wendy Kirkpatrick, the reader is presented with the idea of viewing his training endeavors as though they were part of a legal case. Throughout the book, the Kirkpatricks use the legal trial metaphor to explain how learning professional... More »

Learning & Development

Assessment , Competencies , Measuring and Evaluating , Training and Development - General

"What have you done for me lately?" That question is running through the minds of the sales executives, sales managers, and sellers you work with on a daily basis. If you're a sales trainer who answers this question with the number of programs you facilitated or the res... More »

Learning & Development , Sales Enablement

Competencies , Human Performance Improvement , Selling Skills , Skills Gap