Crayola, a Hallmark-owned company with headquarters in Easton, Pennsylvania, realized in 2004 that it needed to replace its aging legacy software systems. Its strategy was to implement an enterprise system that would be the single source of their manufacturing, inventor... More »

Learning & Development , Global Human Resources Development , Human Capital

Change Management , Human Performance Improvement , Managing Organizational Knowledge , Assessment , Competencies , Training and Development - General

Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »

Human Capital , Sales Enablement

Business Impact , Competencies , Training and Development - General