June 20, 2010 - by Frank Slezak
Crayola, a Hallmark-owned company with headquarters in Easton, Pennsylvania, realized in 2004 that it needed to replace its aging legacy software systems. Its strategy was to implement an enterprise system that would be the single source of their manufacturing, inventor... More »
June 20, 2010 - by Aparna Nancherla
Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »
June 20, 2010 - by Shawn Rosler
What makes good training? It's a question that is literally as old as training itself and one that has never been given a truly concrete answer. So often we are flooded with the things that we must do to design effective training. In my 10 years of training experience, ... More »
June 20, 2010 - by Dan Barr, Krissi Barr
It's safe to say that many learning and development professionals may be hesitant to roll out a training program that 99 percent of their team will never achieve. That's just what golf pros face - less than 1 percent of their students will ever realize the goal of shoot... More »
June 20, 2010 - by Michael Cohen
In Training on Trial by James and Wendy Kirkpatrick, the reader is presented with the idea of viewing his training endeavors as though they were part of a legal case. Throughout the book, the Kirkpatricks use the legal trial metaphor to explain how learning professional... More »
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