For U.S. businesses, maintaining a competitive edge (or even just staying in business at all) is as complex as the rush of economic news stories bombarding us each day. Faced with keeping up with shorter information and product cycles, businesses require more effective,... More »

Learning & Development , Learning Technologies , Sales Enablement

Business Impact , Delivering Training , Informal Learning , Social Learning

Autodesk has dozens of deeply technical computer-aided design (CAD) products that are sold by partners who are trained on selling the software and supporting end-users. Until a year ago, Autodesk held two annual instructor-led training (ILT) events for partners in the U... More »

Learning & Development , Learning Technologies , Sales Enablement

Delivering Training , Designing Learning , E-Learning , Training and Development - General

Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »

Human Capital , Sales Enablement

Business Impact , Competencies , Training and Development - General

As I peruse the 2010 first quarter results for companies such as PC Connection and O'Reilly Automotive, one major trend emerges. Both companies have a solid quarter because of their strong sales performance. The companies grew sales and earnings and improved operating m... More »

Sales Enablement

Beginner Level Content , Business Impact , Selling Skills , Trends

"What have you done for me lately?" That question is running through the minds of the sales executives, sales managers, and sellers you work with on a daily basis. If you're a sales trainer who answers this question with the number of programs you facilitated or the res... More »

Learning & Development , Sales Enablement

Competencies , Human Performance Improvement , Selling Skills , Skills Gap