ONLINE ONLY: Click here to access Figure 3. In one of the many succession planning presentations I have delivered across the world, I was recently asked, "What is the future of succession planning?" My answer focused on four changes that I see happening: a move from suc... More »

Career Development , Human Capital , Workforce Development

Business Impact , Career Development , Career Planning , Change Management , Competencies , Leadership Development

Crayola, a Hallmark-owned company with headquarters in Easton, Pennsylvania, realized in 2004 that it needed to replace its aging legacy software systems. Its strategy was to implement an enterprise system that would be the single source of their manufacturing, inventor... More »

Learning & Development , Global Human Resources Development , Human Capital

Change Management , Human Performance Improvement , Managing Organizational Knowledge , Assessment , Competencies , Training and Development - General

Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »

Human Capital , Sales Enablement

Business Impact , Competencies , Training and Development - General

For many people, the performance review is one of the most dreaded events of the year. Whether preparing for and giving the review as a manager or steeling oneself to receive it as a performer, the annual review is rarely perceived as a positive event. So why are perfor... More »

Human Capital , Learning & Development , Workforce Development

Business Impact , Competencies , Human Performance Improvement , Training and Development - General

An interview with Pam Eyring, President, The Protocol School of Washington More »

Human Capital , Learning & Development

Coaching and Mentoring , Competencies , Engagement , Global Workforce Development , Training for Multiple Cultures