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Seating Arrangements Can Affect Group Morale

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Phaedra Brotherton

When group members see each other during group tasks, they're more likely to give each other the credit they deserve - an important factor in reducing group conflicts according to a new study on group seating configurations. Brian C. Gunia, a doctoral candidate in North... More »

Creative Leadership for the Win

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The recession and the state of business these days has left many organizations in transition, but what exactly are CEOs, especially successful ones, planning strategically in future terms? While 60 percent of leaders are currently experiencing a high to very high level ... More »

Superior Customer Service Boosts Market Performance

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Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »

Don’t Discount the Motivating Power of the Underdog

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When comparing two star employees up for the same promotion, it's commonly assumed that the lower-ranked one might have more intrinsic incentive to take down the higher-ranked one. Actually, the opposite is true, according to a recent study conducted by Robert Lount, an... More »

Self-Regulating Online Course Engagement

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During an online course, trainees are often given control over their instructional experience, which makes dropping out as simple as turning off their computers. But in fact, evidence suggests that attrition rates for online courses are often double those found in tradi... More »