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There Is No "I" in Team...But There Might Be an ESFJ

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ASTD Staff

A human resources team learns how to meld its members' personalities to achieve optimum communication and group performance. More »

Business Education Under the Microscope: Applying Six Sigma to Workplace Training

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John Baun

In 2008, the United States spent an estimated $134 billion on employee training. Employers train employees for improving job skills, career advancement, industry certifications, and the quality of life of their employees, among other reasons. Employers presume a return ... More »

Culture Vulture

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Jessica Pryce-Jones

When I was in my early 20s, I landed what everyone - including me - thought was a dream job: prestigious organization, upmarket central London location, and a great salary. Yet I hated every minute of it. I didn't connect with the mission of the organization or my colle... More »

The Power of a Naked Consultant

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Patrick Lencioni

When it comes to providing service, especially in the world of consulting and workplace training, there is one quality that I believe is more powerful than any other for enabling us to transform the lives of the people we serve. It's not something you'll find on a list ... More »

Superior Customer Service Boosts Market Performance

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Aparna Nancherla

Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »