Managing the Matrix in the New Normal

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Marjorie Derven

The global recession and threat of a jobless recovery have converged with decade-long seismic shifts in the workplace (Table 1) to create profound implications for today's employees. These volatile changes have been dubbed the "new normal," where long-held assumptions h... More »

Coloring the Ideal Business Transformation Solution

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Frank Slezak

Crayola, a Hallmark-owned company with headquarters in Easton, Pennsylvania, realized in 2004 that it needed to replace its aging legacy software systems. Its strategy was to implement an enterprise system that would be the single source of their manufacturing, inventor... More »

What’s Up, What If, and What’s Next With HPI?

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Rita Bailey

In the June 2000 T+D article titled "HPI Soup," Ethan S. Sanders and Julie L. Ruggles explored the history and evolution of human performance improvement. The article included views of noted theorists and contributors to the field, such as Thomas Gilbert, Joe Harness, G... More »

On Their Best Behavior

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Aparna Nancherla

During a time of salary freezes and other cutbacks, one might suspect that employees are looking for ways to cut corners or seek personal gain at the expense of others, but surprisingly, the opposite is true. Only 8 percent of respondents perceived pressure to commit an... More »