While the recession may officially be over, it will be some time before the workplace returns to stability. Layoffs, salary freezes, and reduced benefits continue to be the norm. Companies have stretched both budgets and employees to ensure survival. A new study by Rand... More »

Career Development , Human Capital

Change Management , Competencies , Economy

Every time you take the platform in front of an audience, your body language speaks loudly and clearly. Smile sheets or evaluations won't help if you don't know what your body is saying that your mouth is not. You must understand what you say without words to eliminate ... More »

Career Development , Human Capital , Learning & Development

Delivering Training , Human Performance Improvement , Intermediate-level Content

If there is one thing that this tough economy has taught us, it's the importance of paying attention to employees and customers. The only way to truly drive business results and customer satisfaction is through engaged employees. Just ask Lowe's. "True business success ... More »

Human Capital

Assessment , Business Impact , Engagement

If you want success at retaining your best talent, toss out your stereotypes toward older adults: older workers can't or won't keep their skills current; older workers are cynical, stubborn, and difficult; and older workers have a lot of health problems. Mature workers ... More »

Global Human Resources Development , Human Capital

Business Impact , Change Management , Engagement

More than 50 years ago, McDonald's founder Ray Kroc said, "If we are going to go anywhere, we've got to have talent, and I'm going to put my money in talent." As a successful food service company, McDonald's continues to uphold and honor Kroc's philosophy. During these ... More »

Human Capital , Learning & Development , Learning Technologies

Business Impact , Career Development , Global Workforce Development , Human Performance Improvement