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Do You Have a “So What” Mindset?

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I am reluctant to admit this, but I learned about the importance of the "so what" mindset the hard way: A client made me realize I needed help. After years of training salespeople as a professional speaker and facilitator, I felt extremely confident that I was at the to... More »

Engage, Empower, Build Loyalty

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Paula Ketter

If there is one thing that this tough economy has taught us, it's the importance of paying attention to employees and customers. The only way to truly drive business results and customer satisfaction is through engaged employees. Just ask Lowe's. "True business success ... More »

McDonald’s Continues to Invest in Talent

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More than 50 years ago, McDonald's founder Ray Kroc said, "If we are going to go anywhere, we've got to have talent, and I'm going to put my money in talent." As a successful food service company, McDonald's continues to uphold and honor Kroc's philosophy. During these ... More »

Reflective Learning Practices Drive Business Results

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M.J. Hall

Every day we see articles on building organizational capability. There are also many questions about how to determine learning's value in an organization. Much of this discussion focuses around return-on-investment (ROI), effectiveness, and efficiency - essentially the ... More »

Trust Fall

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Pat Galagan

"How do I know you're who you say you are?" That's a question many investors are asking their money managers in the wake of the unraveling of Bernie Madoff's $65 billion Ponzi scheme. But it's also a question many employees are asking about their bosses. Misdeeds by lea... More »

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