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It's Time for an Upgrade

Premium Content

A distribution company learns that capturing accurate employee performance starts with improving its performance management system. More »

From Employed… To Engaged

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The holistic combination of employee engagement and customer satisfaction has a predictive effect on financial performance. Regardless of whether you sell home improvement supplies or compete for customers in another industry, the benefits that come from an engaged work... More »

EQ Boost

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Traditionally, the office is seen as a place where employees leave their emotions at the door. While it is now accepted that our emotions are part of who we are and that we cannot think or act without them, many organizations still expect employees to ignore their emoti... More »

Innovation Drives Business Success

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You probably know someone who thinks we're headed for another Great Depression, and you might know someone who thinks that's nave because we're already in one. Well, if you knew Scott D. Anthony, you'd soon realize that he is neither of these people. In his new book, he... More »

The Boss’s Pet

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Ann Parker

Remember that annoyingly perfect girl who sat in the front row of your ninth-grade English class, had a panic attack when she got less than an A+ on an assignment, and always received special attention from the teacher? Just like your classroom's prized pupils, the offi... More »