December 23, 2009 - by Nanette Miner
When moving from classroom-based training to the online environment, most instructional designers do away with the participant guide, thinking, "Who would use a participant guide while sitting alone at their desks?" This may be the primary reason why online learning com... More »
December 16, 2009 - by Ara Bouloutian
Those dedicated to the training function work energetically to help people develop and improve skills for the purpose of optimizing performance. However, no matter how hard anyone works at training, very often, the expectation of viewing significant behavior change and ... More »
November 16, 2009 - by Pat Galagan, Tony Bingham
Founded in 1946, Lowe's has grown from a single small hardware store in North Carolina to the second largest home improvement retailer worldwide and the seventh largest retailer in the United States. The company enjoyed steady growth for many decades, taking advantage o... More »
September 16, 2009 - by Vana Prewitt
For more than 20 years, I have created workforce development programs for a wide range of clients, on three continents. Topics have ranged from the simple to the complex across industries, but I can always count on one request from every client: Improve customer service... More »
August 23, 2009 - by Susanne DEustachio
While many may think the utility industry is protected from economic turbulence, it, too, is affected by issues surrounding the economy. Customers' ability to pay their utility bills and fluctuating gas prices are among the factors that affect a utility's financial stan... More »
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