Base of Support: Providing Participant Guides for Online Learning

Premium Content
Nanette Miner

When moving from classroom-based training to the online environment, most instructional designers do away with the participant guide, thinking, "Who would use a participant guide while sitting alone at their desks?" This may be the primary reason why online learning com... More »

Four Concepts to Develop Your People

Premium Content
Richard Norris

A tough economy is the best time to develop your people. So what is your people development strategy? Notice that I did not write professional development but people development. Professional development sees a person in only one dimension - her job. People development ... More »

There Is a Lot More to Training Than Training

Premium Content
Ara Bouloutian

Those dedicated to the training function work energetically to help people develop and improve skills for the purpose of optimizing performance. However, no matter how hard anyone works at training, very often, the expectation of viewing significant behavior change and ... More »

Engage, Empower, Build Loyalty

Premium Content
Paula Ketter

If there is one thing that this tough economy has taught us, it's the importance of paying attention to employees and customers. The only way to truly drive business results and customer satisfaction is through engaged employees. Just ask Lowe's. "True business success ... More »

Why Gray Matters: Attracting and Retaining the Mature Workforce

Premium Content
Melanie Holmes

If you want success at retaining your best talent, toss out your stereotypes toward older adults: older workers can't or won't keep their skills current; older workers are cynical, stubborn, and difficult; and older workers have a lot of health problems. Mature workers ... More »