April 15, 2009
Would you distribute the documentation for a new software product a year after the product had been released? Your first response is likely to be, "No, of course not." But in the world of workplace learning and performance, companies do it all the time. Global support f...
March 23, 2009
Patricia Sparacio, managing director of the New York Institute of Finance, is sitting in her office on a Monday evening, waiting for her students to arrive. When her class of several hundred students is ready to start, she logs in and greets the group. Her closest stude...
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