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The New Finish Line for Learning

Premium Content
Andrew Jefferson

You've just put on a terrific training program. The evaluations are outstanding, participants' comments are supportive, and scores on the post-test prove that a lot of learning took place. You feel great. You and your team believe you have scored a big win and your miss... More »

Creating the Feedback Partnership

Premium Content

Gregory Bateson famously said that information is a "difference that makes a difference." We can say a similar thing about feedback: "If nothing happens because of it, it ain't feedback." So what keeps something from happening when we are giving or receiving feedback? F... More »