December 23, 2009 - by Benjamin Ruark
We watch how exemplary subject matter experts (SMEs) use gap analysis to do their work better than their average counterparts, to capture in a training curriculum the crme de la crme of how-to. But today's knowledge workers are required to demonstrate higher-order cogni... More »
December 23, 2009 - by Michael Cohen
In Michael Beer's book High Commitment, High Performance (HCHP), the Harvard Business School professor addresses how companies can create sustained levels of exemplary performance by adhering to the HCHP principles. Beer defines HCHP as "a business philosophy that embra... More »
November 23, 2009 - by Pat Galagan
"How do I know you're who you say you are?" That's a question many investors are asking their money managers in the wake of the unraveling of Bernie Madoff's $65 billion Ponzi scheme. But it's also a question many employees are asking about their bosses. Misdeeds by lea... More »
August 16, 2009 - by Benjamin Ruark
There are six compelling reasons for why the learning and development community needs to shift collectively to an evidence-based practice paradigm. These reasons are readily forthcoming using the mnemonic ABCDE. Each letter denotes a major breakthrough in (or break from... More »
May 23, 2009 - by Aparna Nancherla
Denise is a senior project manager at an educational services firm, and she is frustrated with all the hoops she has to jump through to log a new client into the company system. On her busiest days, she skips some steps in the tedious process to speed up her own efficie... More »
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