November 23, 2009 - by Paula Ketter
If there is one thing that this tough economy has taught us, it's the importance of paying attention to employees and customers. The only way to truly drive business results and customer satisfaction is through engaged employees. Just ask Lowe's. "True business success ... More »
July 23, 2009 - by Lerzan Aksoy, Luke Williams, Timothy Keiningham
Our relationships equal our success. As managers, our success is contingent upon getting the most out of the people in our organizations. Despite its importance, however, this concept is one management truth that is seldom taught in business school. Therefore, it's litt... More »
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