November 16, 2009 - by Cedric Coco
The holistic combination of employee engagement and customer satisfaction has a predictive effect on financial performance. Regardless of whether you sell home improvement supplies or compete for customers in another industry, the benefits that come from an engaged work... More »
November 16, 2009 - by Pat Galagan, Tony Bingham
Founded in 1946, Lowe's has grown from a single small hardware store in North Carolina to the second largest home improvement retailer worldwide and the seventh largest retailer in the United States. The company enjoyed steady growth for many decades, taking advantage o... More »
July 23, 2009 - by Paula Ketter
The word "innovation" is surrounded by a great deal of buzz in today's tough economic climate, with many analysts upholding "creative new ideas" as a way to survive and thrive during this recession. But as Michael J. Moscynski, a vice president with Juran Institute, wri... More »
March 15, 2009 - by Justin Brusino, Maureen Soyars
The study Contributions. Engaged employees, defined as employees who are mentally and emotionally invested in their work and contributing to their employer's success, know that what they do at work contributes to their company's success. Organizations can create that kn... More »
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