November 16, 2009 - by Pat Galagan, Tony Bingham
Founded in 1946, Lowe's has grown from a single small hardware store in North Carolina to the second largest home improvement retailer worldwide and the seventh largest retailer in the United States. The company enjoyed steady growth for many decades, taking advantage o... More »
September 16, 2009 - by Vana Prewitt
For more than 20 years, I have created workforce development programs for a wide range of clients, on three continents. Topics have ranged from the simple to the complex across industries, but I can always count on one request from every client: Improve customer service... More »
August 16, 2009 - by Pat Galagan, Tony Bingham
High-tech measurement firm Agilent relies on developing great leaders and managers to equip the company for long-term success and expedited growth. More »
July 23, 2009 - by Paula Ketter
The word "innovation" is surrounded by a great deal of buzz in today's tough economic climate, with many analysts upholding "creative new ideas" as a way to survive and thrive during this recession. But as Michael J. Moscynski, a vice president with Juran Institute, wri... More »
June 15, 2009 - by George Wolfe, Jean Talaga, Laurent Bernard
According to Merriam-Webster's dictionary, "transparency" denotes an individual or system that is "free from pretense or deceit and readily understood." And research from SUNY New Paltz (as communicated through the ASTD Benchmarking Forum), found that "business areas, i... More »
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