Conflict Management: Lessons From the Second Grade

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Bonnie Hagemann

An 8-year-old’s conflict management toolbox proves that managing conflict is not as sophisticated as you might think. More »

Are You Ready for Agile Learning Design?

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Amy Groves

Learning designers often need to break the mold to deliver more expedited training. IBM applied an Agile approach when ADDIE by itself was not enabling the rapid response it needed. More »

Crowdsource Your Next Program Design

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Mary Andrade

An innovative new approach to creating a compelling learning design is a delicate balance of collaboration and competition. More »

Instilling Competencies From Top to Bottom

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Paul Harris

Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »

Learning Has a Seat at the Table

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Jennifer J. Salopek

Steelcase University plays a vital role in the evolution of design-thinking capabilities at Steelcase Inc. When is a chair not just a chair? When its nodea mobile, flexible classroom seat that supports multiple teaching styles, room configurations, and learner preferenc... More »