There are numerous quality standards and instruments available to measure training quality, including ISO 9000, ANSI/ASQC Z1.11, ISO 10015, or some form of the Total Quality Management system. The implementation of quality systems is bureaucratic in nature, time consumi... More »

Learning & Development

Designing Learning , Managing the Learning Function , Measuring and Evaluating , Training and Development - General

In 2008, the United States spent an estimated $134 billion on employee training. Employers train employees for improving job skills, career advancement, industry certifications, and the quality of life of their employees, among other reasons. Employers presume a return ... More »

Human Capital , Learning & Development

Designing Learning , Human Performance Improvement , Managing the Learning Function , Measuring and Evaluating , Training and Development - General

For the last year, you've been working on a large project, creating training materials to prepare your company's contact-center employees to use their new enterprise software package. Your training materials are not only accurate and instructionally sound; they are attr... More »

Learning & Development

Designing Learning , Managing the Learning Function , Measuring and Evaluating , Training and Development - General

Return on expectations (ROE) is rapidly sweeping the learning and development industry. The reason is quite simple: when used properly, it never fails to show the value of training in the terms desired by key stakeholders. This is because ROE is designed and executed in... More »

Learning & Development

Assessment , Designing Learning , Managing the Learning Function , Measuring and Evaluating , Training and Development - General