We know good facilitation skills: Ask don't tell, and encourage discussion among participants, not just between you and the participants. An instructor needs to play devil's advocate to challenge people's thinking. Yet when they move from the traditional classroom to th... More »

Learning Technologies

Delivering Training , E-Learning , Engagement , Managing the Learning Function

Thanks to recent downsizing and financial trauma, middle managers find themselves with not just their own job responsibilities but many other employees' job responsibilities as well. Business functions such as training, leadership, and project management have become exp... More »

Learning & Development , Senior Leaders & Executives

Business Impact , Delivering Training , Training and Development - General

BB&T Corporation, headquartered in Winston-Salem, North Carolina, is among the nation's top-performing financial holding companies, with $137 billion in assets. Its bank subsidiaries operate approximately 1,500 financial centers that stretch from Indiana to Florida.... More »

Learning Technologies

Delivering Training , E-Learning , Managing the Learning Function , Measuring and Evaluating , Mobile Learning

You've just put on a terrific training program. The evaluations are outstanding, participants' comments are supportive, and scores on the post-test prove that a lot of learning took place. You feel great. You and your team believe you have scored a big win and your miss... More »

Learning Technologies

Assessment , Coaching and Mentoring , Delivering Training , Global Workforce Development , Informal Learning , Innovation , Social Learning