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Our Inexpert Judgment of Expertise

Premium Content
Catherine Lombardozzi

The saying “it isn’t so much what you say but how you say it” may be truer than you think when it comes to being perceived as a person with expertise. More »

Superior Customer Service Boosts Market Performance

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Aparna Nancherla

Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »

C-Level Boot Camp

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Aparna Nancherla

Senior executives usually navigate the correct series of moves to end up in their plum positions at the top, but they might not have enough of the right capabilities to stay there. Sixty-seven percent of companies think that senior executives need to improve their leade... More »

I Work, Therefore I Am

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Aparna Nancherla

While at work, how in touch is the average employee with his authentic self? Although this discussion is not frequently broached in most organizations, it may prove valuable to add it to the short list of topics to consider. "Like Sisyphus from the Greek mythology, we d... More »

Waning Influence

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Michael Laff

Yet for an overwhelming majority of leaders, addressing dysfunctional behavior in the office is the headache that won't go away, and they acknowledge being powerless to change it. Shifting blame, gossiping, and harboring territorial attitudes are three of the most destr... More »