June 20, 2010 - by Aparna Nancherla
Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »
January 19, 2010 - by Aparna Nancherla
Senior executives usually navigate the correct series of moves to end up in their plum positions at the top, but they might not have enough of the right capabilities to stay there. Sixty-seven percent of companies think that senior executives need to improve their leade... More »
January 20, 2009 - by Aparna Nancherla
While at work, how in touch is the average employee with his authentic self? Although this discussion is not frequently broached in most organizations, it may prove valuable to add it to the short list of topics to consider. "Like Sisyphus from the Greek mythology, we d... More »
February 04, 2008 - by Michael Laff
Yet for an overwhelming majority of leaders, addressing dysfunctional behavior in the office is the headache that won't go away, and they acknowledge being powerless to change it. Shifting blame, gossiping, and harboring territorial attitudes are three of the most destr... More »
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