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The Professional Is Political: Three Steps to Avoid Business Communication Stumbles

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As I exited Amtrak at Philadelphia's 30th Street Station and made my way to the escalator destined upward to the grand train lobby, the oddest thing happened. The moving staircase that was still packed with people heading down to the train platform suddenly changed dire... More »

Do You Have a “So What” Mindset?

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I am reluctant to admit this, but I learned about the importance of the "so what" mindset the hard way: A client made me realize I needed help. After years of training salespeople as a professional speaker and facilitator, I felt extremely confident that I was at the to... More »

Take Emotion Out of Conflict Resolution

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Disagreements and disputes inevitably occur - from friction with co-workers to arguments with family members and significant others. Questions about how to resolve conflicts regarding organization development and culture issues, customer service problems, or struggling ... More »