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The Burgeoning Metrics Market

Premium Content

Blame it on the balanced scorecard. Though not the first to devise a business scorecard, Robert S. Kaplan and David P. Norton set off a flurry of interest in people-related metrics with the publication of their 1996 book The Balanced Scorecard: Translating Strategy Into... More »

Unformal, the New Normal?

Premium Content
Pat Galagan

As the incoming tide of informal learning advances on the tiny beach blanket of formal learning and seems likely to engulf it, learning professionals are raising many questions, including the most basic: what is informal learning anyway, and how does it fit into a big p... More »