And what's the cost? As trust goes down, speed goes down, and cost goes up. Efforts to "spin" or position to restore trust only make the problem worse. Sooner or later, people come to the realization that they can't talk themselves out of problems they've behaved themse... More »

Career Development , Human Capital , Learning & Development , Senior Leaders & Executives

Business Impact , Career Development , Competencies , Leadership Development , Training and Development - General

Can you believe that my four articles on reaction, learning, behavior, and results were printed in T+D more than 50 years ago? Immediately, they began to get the attention of workplace trainers. Some called them the "four levels" while others named them the "Kirkpatrick... More »

Learning & Development

Assessment , Competencies , Measuring and Evaluating , Training and Development - General