September 20, 2011 - by Stephen Covey
And what's the cost? As trust goes down, speed goes down, and cost goes up. Efforts to "spin" or position to restore trust only make the problem worse. Sooner or later, people come to the realization that they can't talk themselves out of problems they've behaved themse... More »
March 19, 2011 - by Daniel R. Tobin
The statistics are clear. As reported by Natasha Tiku in Inc. magazine, "Over the next two decades, 78 million Baby Boomers will turn 65, the traditional retirement age. That's going to create a talent shortage, particularly in industries such as healthcare, education, ... More »
February 19, 2011 - by Dennis Reina, Michelle Reina
A leader's goals are irrelevant if employees aren't willing to embrace change; if they're not confident, committed, and engaged; and if they don't trust their leaders. If trust has been broken in your organization - and given the Great Recession, odds are, it has been -... More »
January 19, 2011 - by Tom Rath
In recent decades, major change initiatives such as Total Quality Management (TQM) and employee engagement have taken hold in organizations - and for good reason. They've reduced costs and fueled growth. As a result, early adopters have gained a competitive edge. This l... More »
July 20, 2010 - by Patrick Lencioni
When it comes to providing service, especially in the world of consulting and workplace training, there is one quality that I believe is more powerful than any other for enabling us to transform the lives of the people we serve. It's not something you'll find on a list ... More »
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