Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »

Human Capital , Learning & Development

Delivering Training , Designing Learning , Training and Development - General

Membership , Case Studies

Driven by the employment motto, "From campus to partner," employee learning and development at Grant Thornton is guided by a stair-step framework that includes all online and in-person offerings. The senior managers, all CPAs, work at Chicago-based Grant Thornton LLP, a... More »

Human Capital , Learning & Development , Learning Technologies , Workforce Development

E-Learning , Integrated Talent Management , Management Development , Training and Development - General

Case Studies

Jiffy Lube University offers 10 certifications including training courses on customer service, management, technical procedures, and service standards to prepare 21,000 employees to serve 22 million customers each year. Most car owners know to have the oil in their cars... More »

Learning & Development

E-Learning , Integrated Talent Management , Training and Development - General

Case Studies , Higher Education