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When Duty Calls, the Learning Team Answers

Premium Content

The majority of learning hours at USAA are delivered to call center employees, who have recently been on the receiving end of workforce readiness strategy initiatives. More »

Getting Social to Create Transparency

Premium Content

Many of TELUS's initiatives rely on a leadership framework that is clear, succinct, and tailored to a work environment of virtual teams that are managed at a distance and assessed on outcomes rather than tasks. In 2009, T+D reported that TELUS is frequently in search of... More »

Keeping Knowledge Safe and Sound

Premium Content

Using innovative knowledge-transfer strategies, the company is well-prepared for future challenges. As a nuclear weapons management site, the Pantex plant in Amarillo, Texas, has been relatively unaffected by the global economic downturn. After all, "You can't just walk... More »