November 23, 2009 - by Paula Ketter
If there is one thing that this tough economy has taught us, it's the importance of paying attention to employees and customers. The only way to truly drive business results and customer satisfaction is through engaged employees. Just ask Lowe's. "True business success ... More »
October 23, 2009 - by Paula Ketter
This quote has never been more profound. This year's BEST Award winners - the cream of the crop among learning organizations - have distinguished themselves as leaders in this profession by achieving maximum efficiency, finding new and innovative ways to train a multicu... More »
September 23, 2009 - by Paula Ketter
In a recent ASTD/i4cp research report, "Learning in a Down Economy," only 23 percent of learning professionals admit that their firms currently use mentoring and peer coaching to a high or very high extent, while more than 67 percent of learning executives say that they... More »
August 23, 2009 - by Paula Ketter
Training is an investment. If your organization is investing money in workplace training, then training and development should be treated like any other investment - goals need to be aligned with business strategies, and accountability needs to be measured. The recessio... More »
July 23, 2009 - by Paula Ketter
The word "innovation" is surrounded by a great deal of buzz in today's tough economic climate, with many analysts upholding "creative new ideas" as a way to survive and thrive during this recession. But as Michael J. Moscynski, a vice president with Juran Institute, wri... More »
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