Social Media Basics for Frontline Workers

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Richard Jaenke

When implementing social media strategies for training, don't leave your frontline workers behind. As learning professionals, nearly every day we hear about exciting new ideas or applications concerning the use of digital media and collaborative tools in the workplace. ... More »

Master Socratic-Style Selling

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David Moore

When it comes to sealing the deal, sales training professionals can learn a thing or two from millenniums-old logic. Socrates: And now, at any rate, these very opinions have just been stirred up in him, like a dream. And if someone will ask him this same t... More »

Seeking Civility: Eradicating Bullying at Work

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Catherine Mattice

The media and lawmakers have been abuzz with talk of bullying in schools; but bullying does'nt end when you graduate. It is alive and well in the workplace, too. According to research by the National Institute for Occupational Safety and Health, 25 percent of workplaces... More »

Your Best Foot Forward: Image in the Workplace

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Gina Gotsill

Picture this: The CEO is presenting her new ideas for the next quarter. You notice your co-worker texting and checking email. Another co-worker, dressed in rumpled jeans and a t-shirt, yawns. After the meeting, your manager asks you to introduce a new employee to others... More »

ROI: The Report of My Death Is an Exaggeration

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John Mattox

What do Mark Twain, Ernest Hemingway, and return-on-investment (ROI) have in common? All have been reported dead, prematurely. Twain was quite resilient, and reporting was so inaccurate in the 19th century that he was reported deceased twice! Almost a century later, rep... More »