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Base of Support: Providing Participant Guides for Online Learning

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Nanette Miner

When moving from classroom-based training to the online environment, most instructional designers do away with the participant guide, thinking, "Who would use a participant guide while sitting alone at their desks?" This may be the primary reason why online learning com... More »

Louder than Words

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Every time you take the platform in front of an audience, your body language speaks loudly and clearly. Smile sheets or evaluations won't help if you don't know what your body is saying that your mouth is not. You must understand what you say without words to eliminate ... More »

Let’s Be Clear: How to Manage Communication Styles

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There are four basic communication styles: expressive, systematic, sympathetic, and direct. Our communication styles affect how others' react to and perceive us. Knowing your communication style and knowing how to manage others' communication styles can reduce conflict,... More »

Close Encounters: Using Scenario Training to Handle Difficult Employees

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One of the biggest challenges faced by both new and experienced trainers is ensuring that employees apply the skills they learn to their jobs. Post-tests measure learners' understanding of the content of a specific training program but do not address their potential rel... More »

One for the Ages

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During the agricultural era, when most people worked on farms, a father would teach his son how to till the land, plant grain, and harvest crops. The son learned the proper techniques for irrigating, thinning, and weeding for a more plentiful yield. Later, the son would... More »